Return ＆ Refund Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, you may request a return within 30 days of receiving your order.

●Return Conditions

Before returning any item, please contact us by email with your order number and the reason for your return.

To be eligible for a return:

• The item must be returned within 30 days of delivery.
• The item must be unused, in its original condition, and in its original undamaged packaging.
• A copy of your order confirmation or proof of purchase must be provided.

 

For hygiene and quality reasons, knives or other cutting tools that show any signs of use, sharpening, honing, modification, engraving, or damage cannot be returned or exchanged.

Products with damaged or missing original packaging may not be accepted for return.

●Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and the shipping package

We will review your claim and arrange a replacement or refund where appropriate.

 

●Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

 

●Customs Duties & Taxes

Import duties, taxes, customs clearance fees, and any other charges imposed by the destination country are non-refundable.

If a shipment is refused by customs or returned because of local import restrictions or unpaid customs charges, any resulting shipping costs, customs fees, or other expenses will be the responsibility of the customer.